Terms of Service

Mapique Terms of Service

1. Introduction

Welcome to Mapique. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms, please do not use our services.

2. Service Description

Mapique provides custom design services for various print products. Once a design is finalized and ordered through our platform, the production, printing, and shipping of the product are handled by a third-party service provider, Pictorem. By placing an order, you acknowledge that Pictorem is responsible for the fulfillment of your order, including any issues related to printing quality, shipping, and returns.

3. Orders and Payment

• Order Process: Once you place an order on our website, we will forward the design and order details to Pictorem for production and shipping.
• Pricing: All prices displayed on our website are in [currency] and are inclusive of the design service fee and the cost of printing and shipping by Pictorem. Taxes, customs duties, and other fees may apply depending on your location.
• Payment: Payments must be made in full at the time of order.

4. Cancellation and Changes

• Cancellation: Orders can be canceled within 48 hours of placement, provided production has not started. After 48 hours, cancellation requests may incur a fee of 50% of the order value to cover materials used.
• Changes to Orders: Any requests to change an order must be made within 48 hours. Once production has started, changes cannot be guaranteed.

5. Return and Refund Policy

• 30-Day Guarantee: If you are unsatisfied with the quality of your product due to factors within Pictorem’s control, you may return it within 30 days of delivery for a full refund or replacement. This includes defects, assembly issues, or damages during transit.
• Non-Refundable Situations: Returns or refunds will not be issued for design errors (such as typos) that were approved during the proofing process. For issues outside of Pictorem's control, such as incorrect design specifications provided by you, we will work with you to find a satisfactory solution.
• Return Process: To initiate a return, contact our customer service team to receive a Return Merchandise Authorization (RMA). Proof of damage or issues must be provided. Unauthorized returns will not be accepted.

6. Design Ownership and Copyright

• Mapique Design Content: As we are design providers - Mapique owns the Art and Pictorem produces a physical product. For different usecases of our Art please contact us.

7. Privacy and Data Protection

• Data Use: We collect and use personal data in accordance with our Privacy Policy. Your data will be shared with Pictorem solely for the purpose of fulfilling your order.

8. Limitations of Liability

• Service Limitation: Mapique’s responsibility is limited to the design services provided. We are not liable for any issues related to the production, quality, or delivery of printed products handled by Pictorem.
• Exclusion of Liability: To the fullest extent permitted by law, Mapique shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or the products produced by Pictorem.
• Maximum Liability: In any event, Mapique’s total liability to you shall not exceed the amount you paid for the specific order in question.

9. Changes to the Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

10. Contact Information

If you have any questions about these Terms, please contact us at:

Mapique
info@mapique.shop